Outsourcing

Written by a Chief Information Officer who has gone through the outsourcing process with two different companies, this book identifies key elements that can be used to assess the feasibility of securing a successful, profitable, and manageable outsourcing agreement.

Acknowledgements Introduction Why Outsource Developing an Outsourcing Strategy Forming a Partnership Request for Proposals Proposal Evaluations Contracts Negotiations Personnel Considerations Transitioning When To Use Consultants Partnership Management Summary Appendixes A-Glossary B-Sample Service Level Agreement C-Request for Proposal Table of D-Outsourcing COntract Outline E-The Disaster of an Improperly Managed Partnership