Management, Second AWE with MyManagementLab

Acknowledgments    xiii

Feature Matrix  xiv

Foreword   xvii

Preface   xix

Part One Defining the Manager’s Terrain 1

Chapter 1   Introduction to Management and Organizations 2

Chapter 2   Management History   22  

Chapter 3   Organizational Culture and Environment 42  

Chapter 4   Managing in a Global Environment   72  

Chapter 5   Social Responsibility and Managerial Ethics 96  

Part Two Planning  131

Chapter 6   Managers as Decision Makers   132   

Chapter 7   Foundations of Planning   156   

Chapter 8   Strategic Management   174

Part Three Organizing   201

Chapter 9   Organizational Structure and  Design 202   

Chapter 10    Managing Human Resources   224   

Chapter 11    Managing Teams 254   

Chapter 12    Managing Change and  Innovation 280   

Part Four Leading 305

Chapter 13    Understanding Individual Behavior 306   

Chapter 14    Managers and  Communication    338   

Chapter 15    Motivating Employees 364   

Chapter 16    Managers as Leaders 394  

Part Five Controlling   423

Chapter 17    Introduction to Controlling   424

Chapter 18    Managing Operations 450

Glossary   471

Endnotes   481

Index  533

Credits   541