Restoring Trust in Organizations and Leaders

Restoring Trust in Organizations and Leaders is the first volume to adopt the mulidisciplinary approach required to understand the decline in public trust in contemporary institutions, and to propose and assess remedies.

Introduction ; Restoring Trust: Problems and Prospects ; Roderick M. Kramer and Todd L. Pittinsky ; Part I: Understanding Why Trust is a Problem:Theoretical Frameworks and Conceptual Issues ; Chapter 1 ; Moral Bases of Public Distrust: Politics, Partisanship, and Compromise ; Ronnie Janoff-Bulman and Michael T. Parker ; Chapter 2 ; "My trust needs to be earned, or I don't give it": Youth's Mental Models of Trust ; Margaret Rundle, Katie Davis, Jen Ryan, John M. Francis, and Howard Gardner ; Chapter 3 ; "I'll Pay Attention When I'm Older": Generational Differences in Trust ; Katie Davis, Jen Ryan, Carrie James, Margaret Rundle, and Howard Gardner ; Chapter 4 ; Institutional Trust Failures: Insights and Lessons from the 9/11 Intelligence Failures ; Roderick M. Kramer ; Part II: Emerging Perspectives on Trust Repair ; Chapter 5 ; The Art of the Apology: The Structure and Effectiveness of Apologies in Trust Repair ; Roy J. Lewicki and Beth Polin ; Chapter 6 ; Risky Trust: How Multi-Entity Teams Develop Trust in a High-Risk Endeavor ; Amy Edmondson and Faaiza Rashid ; Chapter 7 ; The Elasticity of Trust: How to Promote Trust in the Arab Middle East and the United States ; Iris Bohnet, Benedikt Herrmann, Mohamad Al-Ississ, Andrea Robbett, Khalid Al-Yahya, and Richard Zeckhauser ; Chapter 8 ; Building and Re-building Trust: Why Perspective-taking Matters ; Michele Williams ; Chapter 9 ; Restoring Institutional Trust after the Global Financial Crisis: A systemic approach ; Nicole Gillespie, Robert Hurley, Graham Dietz, and Reinhard Bachmann ; Chapter 10 ; Understanding Threats to Leader Trustworthiness: Why It's Better to be called "Incompetent" than "Immoral" ; Kimberly D. Elsbach and Steven C. Currall ; Chapter 11 ; How Victim's Motives Influence the Effect of Apologies: A Motivated Trust Repair Model ; David De Cremer and Pieter Desmet ; Chapter 12 ; Breaking the Vicious Cycle of Low Trust in Decision-Making Authorities: It's What They Do and How They Do It ; Joel Brockner, and Emily C. Bianchi