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2009 year - 2009 year

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Customer Service Skills for Success

Author: Robert Lucas

Publishing date: 2009

Customer Service, 4/e by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel.

135.45 zł

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Customer Service Skills for Success