

For courses in Technical Communication.
Comprehensive, user-friendly instruction in workplace writing, technical communication, business writing
Today’s employees are tasked with writing documents such as emails, memos, letters, and informal reports, as well as more complex forms of communications such as formal reports, proposals, web pages, and presentations. Technical Communication, 14th Edition builds upon the authority of the previous editions byclearly guiding students to write documents persuasively, effectively, and with an eye towards technological innovations and global communications. It incorporates the interpersonal, logical, ethical, and cultural demands of these different forms of workplace communications and provides students with the necessary skills to navigate these nuisances. Building on research and writing skills and touching on the importance of ethics, the authors prepare students for technical writing in any field.
I: COMMUNICATING IN THE WORKPLACE
1. Introduction to Technical Communication
2. Meeting the Needs of Specific Audiences
3. Persuading Your Audience
4. Weighing the Ethical Issues
5. Teamwork and Global Considerations
6. An Overview of the Technical Writing Process
II. THE RESEARCH PROCESS
7. Thinking Critically About the Research Process
8. Evaluating and Interpreting Information
9. Summarizing Research Findings and Other Information
III. ORGANIZATION, STYLE, AND VISUAL DESIGN
10. Organizing for Readers
11. Editing for a Professional Style and Tone
12. Designing Visual information
13. Designing Pages and Document
IV. SPECIFIC DOCUMENTS AND APPLICATIONS
14. Email and Text Messages
15. Workplace Memos and Letters
16. Resumes and other Job Search Materials
17. Technical Definitions
18. Technical Descriptions, Specifications, and Marketing Materials
19. Instructions and Procedures
20. Informal Reports
21. Formal Analytical Reports
22. Proposals
23. Oral Presentations and Video Conferencing
24. Blogs, Wikis, and Web Pages
25. Social Media
V. RESOURCES FOR TECHNICAL WRITERS
A Quick Guide to Documentation
A Quick Guide to Grammar, Usage, and Mechanics