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Data wydania

2009 rok - 2009 rok

Autor

Cena

135,00 zł - 136,00 zł

Czas dostawy

2 dni - 2 dni

Wydawnictwo

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Customer Service Skills for...

Customer Service Skills for Success

Autor: Robert Lucas
Data wydania: 2009
Customer Service, 4/e by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel.
135,45 zł