PART I. Creating Value through Operations Management
1. USING OPERATIONS TO COMPETE
SUPPLEMENT A. DECISION MAKING
2. PROJECT MANAGEMENT
PART II. Managing Processes
3. PROCESS STRATEGY
4. PROCESS ANALYSIS
5. QUALITY AND PERFORMANCE
6. CAPACITY PLANNING
SUPPLEMENT B. WAITING LINES
7. CONSTRAINT MANAGEMENT
8. LEAN SYSTEMS
PART III. Managing Supply Chains
9. SUPPLY CHAIN INVENTORY MANAGEMENT
SUPPLEMENT C. SPECIAL INVENTORY MODELS
10. SUPPLY CHAIN DESIGN
11. SUPPLY CHAIN LOCATION DECISIONS
12. SUPPLY CHAIN INTEGRATION
13. SUPPLY CHAIN SUSTAINABILITY AND HUMANITARIAN LOGISTICS
14. FORECASTING
15. OPERATIONS PLANNING AND SCHEDULING
16. RESOURCE PLANNING
SUPPLEMENT D. LINEAR PROGRAMMING
APPENDIX 1. NORMAL DISTRIBUTION
APPENDIX 2. TABLE OF RANDOM NUMBERS
Glossary
Name Index
Subject Index
MYOMLAB SUPPLEMENTS
SUPPLEMENT E. SIMULATION
SUPPLEMENT F. FINANCIAL ANALYSIS
SUPPLEMENT G. ACCEPTANCE SAMPLING PLANS
SUPPLEMENT H. MEASURING OUTPUT RATES
SUPPLEMENT I. LEARNING CURVE ANALYSIS
SUPPLEMENT J. OPERATIONS SCHEDULING