The Listening Advantage

The Listening Advantage is an outcome-based text that offers skill-building experiences for the critical competence of listening. It serves as an adaptable supplement for courses in communication and professional studies. This book is an invaluable supplement for courses in communication studies.

Part 1: The Listening Advantage 1. Personal, Social, and Professional Benefits to Listening 2. An Outcomes Approach to Listening Part 2: Listening Outcomes and the Skills to Achieve Them 3. Listen to Hear: Outcomes 4. Listen to Understand: Outcomes 5. Listen to Remember: Outcomes 6. Listen to Interpret: Outcomes 7. Listen to Evaluate: Outcomes 8. Listen to Respond: Outcomes 9. Achieve the Listening Advantage Part 3: Listening Applications and Contexts Listening Application 1: Education Listening Application 2: Healthcare Listening Application 3: The Helping Professions Listening Application 4: The Legal Environment Listening Application 5: Management and Leadership Listening Application 6. The Service Industry