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    • Jest 146 produktów.

    Crafting Service Processes

    Crafting Service Processes

    Autor: Jean Harvey
    Data wydania: 2019
    As the title makes clear, this book is about the design and delivery of service experiences. This includes the design of installations, facilities, technologies and scripts used in the staging of such experiences. It introduces the reader to many fundamental notions in service operations, from positioning to execution, with much attention paid to human experiences such as those of customers and service workers; be they performing simple repetitive tasks or complex mental tasks. The subject is treated in an user-friendly manner with a storytelling context, focusing initially on every day services (coffee shops, fast food, supermarkets) and then moving on to complex services (lawyers, physicians, engineers, accountants). Contrary to popular hype, not all service
    306,00 zł
    Create a Gender-Balanced...

    Create a Gender-Balanced Workplace

    Autor: Ann Francke
    Data wydania: 2019
    Equality at work expert Ann Francke reveals how to understand and tackle the damaging consequences of gender imbalance in the workplace Gender balance is first and foremost a business issue. McKinsey estimates we could add 28 trillion to global GDP if we achieved gender equality everywhere - that is more than the GDPs of the US and China combined. But it is so much more than that. Gender balance is one of the best levers we can pull to build better managers and leaders at every level, improve team performance and create better cultures where everyone can thrive. In the Penguin Experts: Create a Gender-Balanced Workplace, Ann Francke, the CEO of the Chartered Management Institute (CMI), introduces her solution to combating the problems at the heart of the continued
    45,00 zł
    Everyone Deserves a Great...

    Everyone Deserves a Great Manager

    Autor: Scott Jeffrey Miller
    Todd Davis
    Data wydania: 2019
    This book is the essential guide for the millions of people all over the world making the challenging and rewarding leap to manager and who want to become that manager their team deserves.
    80,00 zł
    Fair Talk

    Fair Talk

    Autor: Angela Lane
    Sergey Gorbatov
    Data wydania: 2019
    The ratings economy is here - it's time to get onboard with feedback.
    66,00 zł
    Crazy is a Compliment

    Crazy is a Compliment

    Autor: Linda Rottenberg
    Data wydania: 2014
    'Some books on entrepreneurship are of little practical use. Rottenberg's new book is different. Sober, convincing and offers the best ways to build new business ventures' Financial Times 'Linda has tapped into something important - that we all need to be more entrepreneurial these days. With her impressive track record and inspiring story, she shows us all how to overcome our fears and take smart, achievable steps to improve our organisations' Sheryl Sandberg 'Buy it. Read it. Live it' Seth Godin 'Every day I meet people with a dream. Maybe you're serving coffee and fantasizing about launching a microbrewery; maybe you've skipped college and yearn to start your own design firm; maybe you're sitting in your cubicle and brainstorming a new idea that can improve your
    83,00 zł
    Creative Change

    Creative Change

    Autor: Jennifer Mueller
    Data wydania: 2017
    All corporate CEOs, top executives, and other business leaders say they want creativity and need real innovation in order to thrive in a competitive world. But according to startling research from former Wharton management professor Jennifer Mueller, the truth is that many business leaders chronically reject creative solutions and often embrace the familiar, even as they profess commitment to innovation. Mueller's research also reveals that it's not just CEOs, but educators, scientists, and many, many others who often struggle to accept new and creative ideas even when desired. Mueller parses the tough questions that these findings raise. Could people love but also hate creative ideas? Could the mindset we use to evaluate ideas turn this love or hate on or off - in an
    118,00 zł
    Crisis Communication

    Crisis Communication

    Autor: Audra Diers-Lawson
    Audra Diers-Lawson
    Data wydania: 2019
    Crises come in many shapes and sizes, including media blunders, social media activism, extortion, product tampering, security issues, natural disasters, accidents, and negligence – just to name a few. For organizations, crises are pervasive, challenging, and catastrophic, as well as opportunities for organizations to thrive and emerge stronger.
    186,00 zł
    Cultural Strategy

    Cultural Strategy

    Autor: Douglas Cameron
    Douglas Cameron
    Douglas Holt
    Douglas Holt
    Data wydania: 2012
    Cultural Strategy provides a step-by-step guide for managers and entrepreneurs to building businesses based upon innovative ideologies: ideas that leverage social change and needs. Analyzing classic cases such as Nike, Starbucks, Marlboro, Jack Daniels, and Ben & Jerry's, Holt and Cameron show how the theory works as an actionable strategy.
    186,00 zł
    Deadline How Premier...

    Deadline How Premier Organisations Win Race Against Time

    Autor: Dan Carrison
    Data wydania: 2002
    "In the world of business, every second counts ...and some seconds count more than others. Executives never know when a critical time challenge is going to rear its ugly head, and knowing exactly how to handle it is the only thing that stands between success and failure. Here, based on the author's personal on-site interviews and observations, are the stories of prestigious organizations in a wide variety of industries successfully facing seemingly impossible deadlines. Broncos Stadium looked like a time management nightmare...until; Turner Construction brought it in below budget and ahead of schedule; Every shipping company turned down a unique challenge from; Technicolor except for Airborne; Express...which now "owns" the film distribution market; Tropical storm
    131,00 zł
    Driving Performance through...

    Driving Performance through Learning

    Autor: Andy Lancaster
    Data wydania: 2019
    Align learning and development activity with the organizational strategy, delivered in the flow of work, to improve both employee and organizational performance.
    104,00 zł
    Dynamic Supply Chains

    Dynamic Supply Chains

    Autor: John Gattorna
    Data wydania: 2015
    �Dynamic Supply Chains is a masterpiece in the field of supply chain management’ Dr Rakesh Singh, Chairman, Institute of Supply Chain Management, India Dynamic supply chains are at the heart of your business. You need to get them right. Are your supply chains equipped to compete for a faster, more flexible future? Supply chains are not just part of your business: in many ways they are your business. They are made up of living, active people, and to really get supply chains right you need to capture the dynamism that people can bring to the flow of goods and services, both inside and outside your business. In this third edition of Dynamic Supply Chains, renowned international expert John Gattorna gives you a practical and effective new model for supply chains that
    237,00 zł
    Employee Retention and...

    Employee Retention and Turnover

    Autor: David Allen
    Peter Hom
    Rodger Griffeth
    Data wydania: 2019
    This exploration of what employee turnover is, why it happens and what it means for companies and employees draws together contemporary and classic theories and research to present a well-rounded perspective on employee retention and turnover.
    208,01 zł
    Employment Law

    Employment Law

    Autor: Elizabeth Aylott
    Data wydania: 2014
    Employment Law is a practical guide to understanding and applying the law effectively at work in the UK. Tailored to the needs of practitioners it offers a complete overview of the fundamentals of employment law, examining its importance for an organization, its employees and the HR function. Using a combination of practical tools, assessments, scenarios and case studies from best practice it will build your legal knowledge of key areas including immigration, employing temporary staff, changing contracts, discrimination, equal pay, family rights, redundancy and much more. Employment Law is part of the HR Fundamentals series, offering practical advice to HR professionals starting out in their career, completing CPD training or studying for their professional
    140,00 zł
    Employment Law for Business...

    Employment Law for Business Students

    Autor: Robert Upex
    Stephen Hardy
    Data wydania: 2006
    Tailored to meet the needs of business students, this book allows readers to navigate the core legal provisions in employment law and get to grips with crucial issues. The language used is easy to follow and the structure of the book provides an accessible introduction to the subject. Throughout, the book provides relevant examples, gives international law comparisons and imbues readers with a `best practice' awareness. Students will also use the book to: - Recognize and understand relevant case law in key areas; - Understand how employment law works in practice; - Assess the effectiveness of United Kingdom and European employment law. This book will be of invaluable help to Undergraduate and MBA students as well as those pursing a CIPD employment law
    125,00 zł
    Financial Management: Core...

    Financial Management: Core Concepts

    Autor: Raymond Brooks
    Data wydania: 2015
    For courses in financial management. Financial Management: Core Concepts is the ideal source material for non-finance majors seeking to learn the key elements of financial operations. The text focuses on the students’ ability to understand complex financial concepts by centering its material around three major learning skills: using tools, making connections, and studying for success. Students are encouraged to start by mastering the major concepts of finance, and then to test their knowledge by forging connections between ideas and applying them to real world situations.   The 3rd Edition contains the most up-to-date information in financial concepts, as well as enhanced and expanded versions of existing subject matter. Financial
    373,00 zł
    Future Shaper

    Future Shaper

    Autor: Niamh O'Keeffe
    Data wydania: 2020
    Learn how to take control of the future, lead innovation and create success.
    80,00 zł
    Global Marketing Management

    Global Marketing Management

    Autor: Kiefer Lee
    Kiefer Lee
    Steve Carter
    Steve Carter
    Data wydania: 2012
    Global Marketing Management adopts a strategic management framework and provides an examination of key management decisions. The implications for developing and executing successful global marketing programmes are discussed, enabling students to understand the impact of decisions on marketing efforts worldwide.
    298,39 zł
    Global Marketing plus...

    Global Marketing plus Pearson MyLab Marketing with Pearson eText, Global Edition

    Autor: Mark Green
    Warren Keegan
    Data wydania: 2020
    This title is a Pearson Global Edition. The Editorial team at Pearson has worked closely with educators around the world to include content, which is especially relevant to students outside the United States.   For courses in global marketing. This package includes MyLab.   Familiarizes students with global marketing and the global business environment Global Marketing’s environmental and strategic approach outlines the major dimensions of the global business environment for students. The 10th Edition brings global marketing out of the classroom and into the real world with up-to-date examples of questions, concerns, and crises facing global markets. New cases have been added while others have been revised as the text considers recent
    333,00 zł
    Global Marketing, Global...

    Global Marketing, Global Edition

    Autor: Mark Green
    Warren Keegan
    Data wydania: 2016
      For courses in global marketing. Familiarizes Students with Global Marketing and the Global Business Environment Marking the 20th anniversary of this series of textbooks, this Ninth Edition of Global Marketing builds on the tradition and successes of previous editions. Its environmental and strategic approach outlines the major dimensions of the global business environment. In this edition, as in all previous editions, the authors’ goal has been to write a book that’s authoritative in content yet relaxed and assured in style and tone.  Students have consistently praised Global Marketing for its simple, readable language and clarity. The Ninth Edition brings global marketing out of the classroom and into the real
    329,00 zł
    High Performance Work Systems

    High Performance Work Systems

    Autor: David Buchanan
    James McCalman
    Data wydania: 2019
    This book analyses the â€~high performance work systems’ that a number of American and European companies have evolved to meet this challenge. It particular, it describes in detail the experiences of Digital Equipment Corporation (DEC) at their UK manufacturing plant.
    149,00 zł
    How to Coach Your...

    How to Coach Your Team:Unlock Team Performance and Achieve Game-Changing Results

    Autor: Angela Jowitt
    Pam Jones
    Viki Holton
    Data wydania: 2010
    How to Coach Your Team helps business managers coach their teams to peak professional performance. It includes: · Becoming a team coach – coaching skills for team managers · Understanding your team - identifying how your team works; deciphering personalities and motivations; building the right environment for success · Achieving better outcomes – setting goals; managing performance; facilitating collaboration · Building a happier team – building trust; giving and receiving feedback; having positive conversations · Improving team communication – working smartly; improving meetings; working virtually · A team coaching plan to help you put it all together and stay on track How to Coach Your Team is a toolkit for working together with your team to achieve
    102,00 zł
    How to Make Performance...

    How to Make Performance Evaluations Really Work

    Autor: Glenn Shepard
    Data wydania: 2005
    The motivations and values of the newest generation entering the workforce are different from those of previous generations. You may be baffled about how to motivate or connect with this new generation. Learn how to modify the evaluation process based on the values of the new generation in How to Make Performance Evaluations Really Work. You'll find step-by-step guidelines for evaluating and motivating employees, learn what mistakes to avoid, what the legal pitfalls to watch for, and get numerous sample ready-to-use evaluation forms and sample phrases you can use as is or customize and make your own.
    51,00 zł
    How to Sell Online

    How to Sell Online

    Autor: Christer Holloman
    Data wydania: 2016
    THE ALL-IN-ONE GUIDE TO GROWING YOUR ONLINE BUSINESS. Christer Holloman, the bestselling author and The Guardian technology expert, has lined up the leaders behind some of the most successful online retailers, and those that advise them, to reveal their best kept secrets on how to grow your online retail business. • Discover how to grow your online business for short, medium and long term growth • Find out how to acquire, retain and understand your customers • Use cost-effective sales, marketing and social media to build revenue and profile • Understand how to shape the customer journey and convert browsers into buyers • Ensure technology works for you by using the right platforms and software Visit www.sell-online.co for free extra material such as top tips,
    91,00 zł